EXCHANGES, RETURNS & REFUNDS POLICY

SAS Sport has a proud history of quality sports apparel and uniforms; your complete satisfaction is our ultimate goal.

Please select items carefully when making your purchase through our website.

  • Returns will NOT be entertained if it is due to:

              - The customer is changing their mind.

              - The product is printed, washed, re-labelled, decorated, damaged, or altered by the customer in any way.

              - The customer is ordering the wrong sizes. Please refer to our Product Sizing Guide here if you are not sure, or contact our Customer Services, team.

              - Customer specified the wrong delivery address resulting in loss of product by the courier.

  • We will not refund or exchange products that have been personalized unless the product is faulty.
  • If you are having product customized after ordering from SAS, please make sure you check your invoice is correct before printing or embroidering.
  • Refund on purchases are allowed under the following conditions:

              - All products must be returned within 30 days of receipt.

              - Products are faulty

  • We will not refund for damage caused by the customer.
  • Postage and delivery costs are refundable only if the products were damaged or the incorrect products were delivered.
  • Any returns must be accompanied with original order/invoice number.
  • Upon arrival, we will inspect, and if there is a manufacturing fault, we will repair or credit. We ask that you, please check the garment carefully before sending it to us.
  • If a fault is deemed to be not from the manufacturer, we will contact you with a price for the repair and delivery, which we can organize on your behalf or the original garment will be returned to you.
  • Once your returns have been reviewed, an SAS staff will contact you to inform you of the outcome. A refund may take up to 30 days, and an e-mail confirmation will be sent to confirm when the refund has been processed. Please include your contact details, a copy of the receipt and bank details with your return in order for us to process the payment.
  • If you place an order for a product that subsequently becomes unavailable or there is a delay in delivery, we will contact you via email and phone within two working days to advise you of the situation and the options available to you. You may wait until the product is available or replace the product with a substitute product (the order total will be confirmed and adjusted) unless otherwise instructed.
  • In other cases where you would like to purchase an item clearly stated out of stock, you may email us, and we will contact you immediately once it becomes available again.

 

Customer Care:

customerservices@sas.co.nz