SAS Sport Ltd Terms and conditions

International Orders:

SAS accepts international web orders ONLY from Australia and United Kingdom.

Shipping information:

By placing your order with SAS Sport, you agree to follow the terms and conditions of carriage as stated below.

If you have any further questions, please click here to contact us. 

 

Shipping Costs:

All New Zealand parcels are sent via courier track and trace service with signature required. Please ensure there is someone available to take receipt and sign for goods on delivery. PO Box, Rural, Street Address.

           - Orders from $0 - $199+GST: Charged according to cart total and location.

           - Orders $200 and above +GST: Free shipping.

           - Shipping costs are generated automatically when you enter your address and order quantities.

           - Shipping charges for delivery to Australia and the U.K. will be based on the freighter (DHL).

Processing Times:

We aim to have orders ready for dispatch within 10 working days.

If there are any delays we will contact you immediately.

 

Delivery Times:

Please note that delivery time is independent of our processing time frame.

New Zealand (non-rural): 2-4 business days

New Zealand (rural): 3-6 business days

Missing Parcels:

If you have not received your parcel within the delivery time frame specified above, you must contact us immediately on +64 9 299 8412 or email customerservices@sas.co.nz

We will advise you on the claiming process on a case by case basis.

Please note that all claims made beyond 30 days of receipt will not be considered.

Address Guidelines:

It is your responsibility to ensure that your address is accurate and complete. If you are unsure of how to format your address, please check with the NZ Post.

If your parcel is being delivered to a business address, you must write the name of the business in the appropriate field. If your address is an apartment building, please ensure to write the correct apartment number and street address.

Addresses must have the suburb listed. Failure to do so could result in your parcel being returned to us by the courier or loss. Additional freight will be charged to the buyer.

 

Delivery Instruction Guidelines:

Couriers need as much help as they can get when delivering parcels. This is especially true with units or apartments. This includes commenting on how to ring up to an apartment (e.g. press number or bell), whether the parcel can be left with another person (reception, building manager etc), how to locate your unit (back of the house, identifying features) and where to leave the parcel. If your property has a gate or may be difficult for the courier to access please consider this when placing your order and write the appropriate instruction. If you own dogs, please state whether it is safe for the courier to enter the property.

 

Customer Care:

customerservices@sas.co.nz