1. International Orders:
We accept international web orders ONLY from Australia and the United Kingdom.
3. Shipping Costs:
All New Zealand parcels are sent via courier track and trace service with signature required. Please ensure that there is someone available to take the receipt and sign for goods on delivery.
– Orders from $0 – $199+GST: Charged according to cart total and location.
– Shipping costs are generated automatically when you enter your address and order quantities.
– Shipping charges for delivery to Australia and the U.K. will be based on the freighter (NZ Post).
We aim to have orders ready for dispatch within 10 working days.
If there are any delays we will contact you immediately.
4. Delivery Times:
Please note that delivery time is independent of our processing time frame.
New Zealand (non-rural): 2-4 business days
New Zealand (rural): 3-6 business days
If you have not received your parcel within the delivery time frame specified above, you must contact us immediately on +64 9 299 8412 (Extension – 709) or email [email protected]
We will advise you on the claiming process on a case-by-case basis.
Please note that all claims made beyond 30 days of receipt will not be considered.
It is your responsibility to ensure that your address is accurate and complete. If you are unsure of how to format your address, please check with the NZ Post.
If your parcel is being delivered to a business address, you must write the name of the business in the appropriate field. If your address is an apartment building, please ensure to write the correct apartment number and street address.
Addresses must have the suburb listed. Failure to do so could result in your parcel being returned to us by the courier or loss. Additional freight will be charged to the buyer.
5. Delivery Instruction Guidelines:
Couriers need as much help as they can get when delivering parcels. This is especially true with units or apartments. This includes commenting on how to ring up to an apartment (e.g. press number or bell), whether the parcel can be left with another person (reception, building manager etc), how to locate your unit (back of the house, identifying features) and where to leave the parcel. If your property has a gate or may be difficult for the courier to access please consider this when placing your order and write the appropriate instruction. If you own dogs, please state whether it is safe for the courier to enter the property.